A leading eye clinic needed a fast, structured way to capture patient feedback after every visit, across multiple locations. Prowess built a lightweight survey app that patients complete in under a minute, with results rolling up to a single dashboard for clinic leadership.
The Challenge
The clinic had no consistent way to capture patient feedback, and paper forms from different locations were rarely compiled or acted on.
“Paper feedback forms from our locations rarely made it back to head office, let alone got acted on.”
The Requirement
The solution needed to accomplish three clear objectives:
1. Provide an authenticated, self-service portal where users could complete the process in real time.
2. Enforce business logic natively in the interface so invalid requests were impossible to submit.
3. Automate calculations and generate formal documentation immediately, without manual follow-up.
The Approach
Prowess mapped the existing process end-to-end alongside the client’s subject-matter experts. Rather than reaching for a bloated, generic enterprise platform, we built a lightweight, secure application on clean, modern architecture.
The interface logic was built to run client-side for sub-second responsiveness, while every calculation and access privilege remained strictly validated on the server.
What We Built
The finished platform delivered three core pieces:
01 / Self-Service Studio: An intuitive, step-by-step interface with instant feedback and document export.
02 / Admin Rule Manager: An internal back-office tool letting staff update rules and content without touching code.
03 / System Connector: A real-time integration keeping downstream systems and records in sync.
The Outcome
Clinic leadership now sees patient satisfaction trends by location in real time, and response rates far exceeded the old paper process.
71%
Patient survey response rate, up from occasional paper forms
12
Clinic locations reporting into one dashboard
<60s
Average time for a patient to complete the survey
“We finally see exactly how patients feel about their visit at every single location, in real time.”
