1. Engagement & Scope of Work
These Terms and Conditions govern software engineering, web development, mobile application design, AI workflow automation, and digital marketing consulting provided by Prowess Techno Solutions ("Prowess", "we", "our"). Specific project deliverables, timelines, and specifications are defined in mutually executed Statements of Work (SOW) or Project Proposals.
2. Intellectual Property & Code Ownership
Upon receipt of full payment for agreed milestones, 100% ownership of custom source code, application architectures, database schemas, graphic designs, and written copy created specifically for the Client shall transfer directly to the Client. Prowess retains no proprietary hold on client deliverables.
Third-party libraries, open-source frameworks, or pre-existing developer tooling utilized in builds remain subject to their respective open-source licenses (MIT, Apache 2.0, etc.).
3. Milestones, Review & Acceptance
Projects are delivered in phased milestones with staging environment access for client review. Upon delivery of a milestone, the Client has a standard ten (10) business day acceptance window to review deliverables against agreed acceptance criteria and submit feedback. Any defects identified within the agreed scope will be resolved prior to milestone sign-off.
4. Scope Adjustments & Change Orders
Requirements evolve as discovery deepens. If requirement changes arise outside the original project scope, Prowess will provide a transparent Change Order detailing any impact on delivery timelines and commercial estimates before any out-of-scope work begins.
5. Client Responsibilities
Successful software delivery relies on collaborative communication. Clients agree to provide timely feedback, necessary credentials or API keys, and required asset approvals within reasonable timeframes to ensure project timelines remain on schedule.
6. Confidentiality & Mutual Non-Disclosure
Both parties agree to protect and treat all proprietary business information, technical architecture, and customer data as confidential, maintaining standards of care at least equivalent to those used to protect their own sensitive materials.
7. Warranty & Post-Launch Support
All software developed by Prowess Techno Solutions includes an agreed post-launch warranty period during which critical bugs or performance regressions directly attributable to delivered code are remediated at no additional cost. Ongoing service level agreements (SLAs) are available for continuous maintenance.
8. Limitation of Liability
In no event shall either party be liable for any indirect, incidental, consequential, or punitive damages resulting from software deployment, server downtime from third-party hosting providers, or external platform API deprecations.
9. Contact & Questions
For questions or clarification regarding these Terms and Conditions or an active engagement agreement, please contact us.